Removals Germany Terms and Conditions
1. Introduction
These Terms and Conditions set out the basis on which we provide household and commercial removal, packing, and associated services for moves between the United Kingdom, Germany, and other European destinations. By booking our services, you agree that these Terms and Conditions form the entire agreement between you and us for the services supplied.
These terms are designed for private and business clients using our services for removals, transport, packing, storage, and disposal of goods. They apply to all quotations, bookings, and services unless expressly varied in writing by us.
2. Definitions
In these Terms and Conditions:
Client means the person, company, or organisation booking our services.
We, us, our means the removal service provider trading as Removals Germany or a related brand name used by us from time to time.
Services means any removal, packing, loading, transport, delivery, storage, or related service we agree to provide.
Goods means all items that we move, handle, pack, store, or dispose of on your behalf.
Service area means the geographical areas in which we routinely operate, including the United Kingdom, Germany, and surrounding regions used for transit, collection, or delivery.
3. Quotations
All quotations are based on the information you provide at the time of enquiry, including property access conditions, volume or list of goods, special items, and the locations involved. Quotations are valid for a limited period specified at the time of issue and may be varied if your requirements change.
Unless stated otherwise in writing, our quotation does not include customs duties, parking fees, fines, toll surcharges, ferry upgrades, storage charges beyond those specified, or additional insurance beyond our standard liability. Where moves involve transport between the UK and Germany or through other countries, additional charges may apply if routes, regulations, or costs change after the quotation date.
We reserve the right to amend or withdraw a quotation if: you do not accept it within the validity period, there is a material change to the information supplied, circumstances beyond our control significantly affect our costs, or access requirements and regulatory requirements differ from those reasonably anticipated.
4. Booking Process
A booking is only confirmed when we have received your explicit acceptance of our quotation and any required deposit, and we have issued a written confirmation of the booking. Provisional dates, verbal agreements, or indicative prices do not constitute a confirmed booking.
When making a booking you must provide accurate and complete information, including collection and delivery addresses, access restrictions, parking arrangements, dates, times, and any special handling requirements. For cross-border removals you must also provide necessary documentation for customs and regulatory purposes, as requested by us.
We may ask you to sign an inventory, job sheet, or acceptance document on the day of the move to confirm the services supplied and any variations from the original booking. If you are not present, you must nominate an authorised representative to do this on your behalf.
5. Services Provided
Our services may include packing, loading, transport, unloading, unpacking, and, when agreed in advance, temporary storage and disposal of unwanted items. The exact services supplied will be specified in your quotation and booking confirmation.
We will carry out the services with reasonable care and skill and within a reasonable time, taking into account road conditions, border checks, local regulations, and any factors affecting international transit between the UK and Germany. Any dates or times provided for collection or delivery are estimates and not guaranteed unless explicitly stated as guaranteed in writing.
We may use our own vehicles or subcontractors to perform the services. Where subcontractors are used, we remain responsible for the proper performance of the contract, subject to the limitations of liability in these terms.
6. Client Responsibilities
You are responsible for ensuring that:
All goods to be moved are correctly identified and prepared, with fragile or high‑value items clearly indicated to us.
All goods are legally owned by you or you have full authority from the legal owner to move or dispose of them.
All necessary permits, parking arrangements, and access permissions are in place at both collection and delivery locations, including where local rules apply in urban or residential zones in the UK or Germany.
All domestic appliances are disconnected, drained, and prepared for transport; furniture is emptied unless we have expressly agreed to move it full; and items that cannot safely be moved are removed prior to our arrival.
You must be present or represented at collection and delivery points to direct our team and confirm that services are completed. If no one is present, we may at our discretion unload at the nearest safe location or return goods to storage, and additional charges may apply.
7. Payment Terms
Unless agreed otherwise in writing, payment is due as follows:
A non‑refundable deposit may be required at the time of booking.
The balance of the quoted price is typically payable before the vehicle is loaded or, for international removals, by the date specified in your booking confirmation.
For business clients or repeat customers, alternative credit terms may be agreed in advance, subject to our approval.
We accept payment by the methods specified in our quotation or invoice. You are responsible for ensuring that payments reach us on time and in full. If payment is not received as required, we may suspend or cancel the services and retain your goods as security for any sums due.
Interest may be charged on overdue amounts at the statutory rate or the rate specified on our invoice, accruing daily until payment is received in full. You are responsible for all reasonable costs we incur in recovering overdue payments.
8. Cancellations and Postponements
You may cancel or postpone your booking by giving us written notice. Charges may apply depending on the notice period:
If you cancel more than a specified minimum number of working days before the scheduled service date, you may forfeit your deposit but will not usually incur additional charges.
If you cancel or postpone within the period specified in your quotation or booking confirmation, a percentage of the total quoted price may become payable as a cancellation or postponement fee.
If you cancel on the scheduled service date or after the team has been dispatched, up to 100 percent of the quoted price may be charged.
We may cancel or postpone the services if events beyond our control make it unsafe or impossible to proceed, including severe weather, road closures, regulatory restrictions, or failure by you to meet your obligations. In such cases we will seek to offer an alternative date, but we will not be liable for consequential losses arising from delay or cancellation, subject to the limitations in these terms.
9. Excluded and Prohibited Items
Unless specifically agreed in writing, we do not accept liability for, and may refuse to move, the following items:
Cash, securities, jewellery, watches, precious metals, or high‑value collections.
Perishable goods, plants, animals, or any living organisms.
Hazardous, flammable, explosive, or illegal substances or items, including gas bottles, fuel, chemicals, and restricted waste.
Items requiring specialist handling or permits which have not been disclosed in advance, such as pianos, safes, or specialist machinery.
If such items are included in your goods without our knowledge or explicit agreement, you do so at your own risk. You will be responsible for any damage, loss, or regulatory fines arising from the inclusion of prohibited items.
10. Liability for Loss or Damage
We will exercise reasonable care and skill in handling and transporting your goods. Our liability for loss or damage is however limited as follows, unless extended cover is agreed in writing:
We are not liable for loss or damage arising from your failure to adequately pack goods where you have undertaken your own packing, or where goods are inherently fragile or defective.
We are not liable for normal wear and tear, minor scratches, or cosmetic damage that occurs despite reasonable handling, especially on pre‑used furniture or surfaces.
We are not liable for loss or damage where this results from circumstances beyond our reasonable control, such as theft, accident, or delays caused by third parties, customs, or border controls when transporting between the UK and Germany.
Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and, in any event, within the claim period specified in your documentation or, if no period is specified, within a reasonable time after delivery. You must provide evidence of loss and allow us a reasonable opportunity to inspect the goods.
Where we are found liable, our responsibility will normally be limited to the reasonable cost of repair or replacement, taking account of age, condition, and market value at the time of loss, subject to any specific monetary limit per item or per consignment stated in our quotation or policy.
11. Delays and Storage
We will use reasonable efforts to meet agreed dates and times, but timing is not guaranteed. Delays may arise due to traffic, weather, access issues, legal requirements, or checks at national borders. We are not liable for indirect or consequential losses due to delay, such as missed flights, lost income, or temporary accommodation costs.
If we are unable to deliver goods on the agreed date because you are not available, access is not ready, or requested documentation for international moves is incomplete, we may place goods into temporary storage. Additional charges for storage, insurance, and re‑delivery will apply.
12. Waste and Disposal Regulations
If you ask us to dispose of items, we will do so in accordance with applicable waste and environmental regulations in the relevant jurisdiction. This may include the use of licensed waste facilities or third‑party service providers where items are collected in the UK, Germany, or transported between these locations for disposal.
You must not request the disposal of hazardous, controlled, or regulated waste unless we have expressly agreed to handle such materials. Where we agree to assist, additional charges and documentation may be required. You remain responsible for any undeclared hazardous or prohibited waste included with your goods.
We will not be responsible for any penalties or enforcement actions arising from your failure to comply with waste or recycling laws where you have provided misleading or incomplete information about the nature of items for disposal.
13. Insurance and Extended Cover
Our charges may include standard cover up to a stated limit for loss or damage to your goods arising from our negligence. This does not replace your own need to insure your possessions, particularly for high‑value moves or long‑distance transit across borders.
Extended or enhanced insurance may be available at additional cost. If you require such cover, you must request it in good time before the service date so that we can confirm the terms and any additional premium. We are not responsible for the adequacy of your own insurance arrangements.
14. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we can investigate and, where appropriate, attempt to resolve the issue promptly. For any claim for loss or damage, you must follow the notification requirements set out in these terms.
We aim to resolve complaints through direct discussion and negotiation. If a dispute cannot be resolved, either party may seek independent advice or pursue legal remedies through the courts of the jurisdiction specified in the governing law clause below.
15. Data Protection and Privacy
We collect and process personal data necessary to provide our services, including contact details, addresses, and information relating to your move. We will handle this data in accordance with applicable data protection laws and use it only for legitimate business purposes such as administering your booking, performing the services, and complying with legal obligations.
We may share your details with subcontractors, partners, and authorities where this is required to complete the move or comply with regulations, including cross‑border requirements between the UK and Germany. We will not sell your personal data to third parties.
16. Limitation of Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded. Subject to this, we shall not be liable for any indirect or consequential losses, including loss of profit, loss of opportunity, or loss arising from delays, unless expressly agreed in writing.
Our total aggregate liability for any claim arising out of or in connection with the services, whether in contract, tort, or otherwise, shall not exceed the lower of the total charges paid for the services in question or any specific monetary limit stated in our quotation or applicable insurance policy.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, the services provided, or their subject matter or formation.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure or delay by us in exercising any right or remedy shall not constitute a waiver of that right or remedy.
We may update these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time you confirm your acceptance of our quotation and booking confirmation.
